QUICK RESPONSE TEAM | Call: 443-282-0282 | [email protected]
Bay Tech Team is your high-performance IT, Computer and Network support team, standing by, ready to respond to your IT challenges. When trouble occurs, the response timing is critical to isolating challenges and mitigating work interruptions. As a Managed Services Provider we’ll conduct a thorough assessment of your infrastructure and your unique needs to develop a Service Level Agreement (SLA) that includes the services needed within a timeline that meets the needs of your company and your budget.
Bay Tech is your local company, ready to respond remotely, on on-site a- needed to get the job done.
Benefits of a Managed Services Program include:
- Predictable IT costs each month
- Convert CAPEX to OPEX
- Equipment or Software is never outdated
- Maintenance and Support is included
- Management of all computers and devices
- No Hidden Fees
Here is a high level breakdown of some of the benefits that you will receive:
- UNLIMITED Tech Support
- Snapshot back up images of all workstations
- Offsite backup (OPTIONAL)
- Anti-Virus for all machines covered
- Anti-Spyware removal
- We run best practice tools against all machines on the service to help allow you to get extended life from the computer
- Windows Updates applied monthly
- We become your IT department – This means we interact with all of your third party vendors when dealing with internet, custom applications and so on.
- We are monitoring and managing your systems 24/7
- You have access to our technology team
- We guarantee our work
All customers that have an SLA Agreement with are considered VIP customers; these customers have higher priority than normal break/fix (T&M) customers.
** When it’s time to move from Project Work and break/fix service calls to a full-time dedicated solution, we have much to choose from including many more services available on a subscription basis:
Hardware -as-a-Service
Software-as-a-Service
Desktops-as-a-Service
Devices-as-a-Service
Cybersecurity-as-a-Service
Infrastructure-as-a-Service
Every service agreement includes everything needed to get the job done. As a business partner we concentrate on your IT needs and goals while you concentrate on your business goals. As your business partner, we will not only support your network but we will analyze the data that we collect and present to you ideas of how you can improve your network environment to help improve your staff productivity. We also become your IT liaison between your company and your software, internet and other IT vendors. We can talk the geek talk and weed out the finger pointing to provide solutions instead of excuses.